"Really appreciate Pete's helpful instructions for home exercises. Massages were wonderful. Thank you Pete I'm doing well." Dorrine M
"Laurie VanCott was my PT, and she made me aware of my limits, and to push myself so that I could improve but not be so aggressive that I hurt myself. " Jill N.
" I felt everything was handled well and very professional. I was able to go at my own rate. George J.
"You did everything well! And Ed did an outstanding job explaining everything we did and why! I received 76-100% improvement and the Overall Quality of Care and Service was VERY GOOD!" Gordan S.
"I am and was satisfied with both groups of sessions I had in the last 2 years. I am amazed at how much Pete and Laura know about physiological science and the body. I always left impressed with their skills and knowledge." Mark P
"Evaluated my problem & teamed up with two different therapist w/special skill set then shared their expertise with me"- Therapists Laurie VanCott, PT and Ed Andree, PT. Debbie O
"You knew what should be done with loving care- and followed through"- Delphine D.
"Program was well designed, organized and very effectively carried out. Pete and the staff were warm, understanding, and explained the purpose of the exercises. I cant think of a single thing you could have done better in my case." - Robert L
"Very caring and helpful with all my problems. The therapy I received helped a lot with all the pain I was experiencing and in giving me knowledge about how I can help myself." Sandy F
"All staff showed extreme concern, was very courteous and was compassionate. I felt genuine care about me from everyone"- Donald M.
"Ed was very knowlegdeable about bike fit. Took the time to analyze and make fine adjustments."- Matt K
"Was extremely impressed with Laurie VanCott's expertise, her ability to translate into lay language and come up with alternative explanations when I had any problems understanding. Laurie did not simply come up with a canned program but instead gave considered thought to what would likely be most helpful in my individual situation. PT aides were very knowledgeable and didn't hesitate to ask for Laurie insight if they were uncertain. Everyone was very non-judgmental in their approach. I never felt hindered and was treated in a kind, supportive way. Front staff were always friendly, and warm and courteous. " Amy
"I just want a chance to tell everyone that Hood River Physical Therapy has a therapist that is certified in Strain-counter strain. I've been disabled with nerve damage for forty some years. And Laura Pederson has been more help in making me feel so much better. So if you are having any pain call them you won't regret it." Fred McNally
"Laurie is a skilled PT-excellent diagnostic skills, assessment skills, and communication skills- she goes above and beyond to find solutions for my issues. The results have been an outstanding improvement to my health."- Mimi M.
"The encouragement and dedication to my recovery was the best! New things were added. Some deletions to adjust my therapy as needed for better improvement. The pool was the best! The staff was so friendly I felt very welcome at the facility and truly looked forward to going to therapy. Laughter and therapy IS the best medicine, and I got BOTH- Many Thanks!" Teri K
"Laurie identified the problem right away. With the help she gave me, plus massage, exercises, ultrasound and laser therapy my trip to Delaware was without pain. Horay!!" Jack
"Overall quality of care and service? "Beyond very good, I loved how the PT explained my problems and was able to show Kara how she could help me" Paul
Patient comment on what we did well: "1.) The pace of the treatment plan. 2.) The use of anatomic charts in explanations. 3.) Laurie was very skilled & understood exactly what had happened to my shoulder. 4.) All of the staff was kind & conscientious. 5.) Location is excellent. 6.) Easy access into building. - Thank you for your thorough care. I received 75-100% improvement." CA
"Pete & staff very good to work with - courteous & responsive to my needs & history of bilateral knee surgeries" JB
"Explanation of how certain exercise and stretching can assist in my being able to live without pain. At age 55 I can still learn things!" Mike
"Since I'm not insured I can't visit often and I appreciate that my therapist loaded me up with hand outs and exercises to make the most of my visit." MT
"Addressed issues significantly within 4 sessions. Pete and Laura do a great job and are a pleasure to work with. Thanks" Susan R
"Your concern on making my pain better was sincere. Your knowledge on what to do to help me was really impressive. Nice bunch of people, and you showed me a lot of things to do to stay pain free and reduce the pain. Thank you. " Joe T
"Some of the best people I've ever dealt with. So courteous and compassionate. Really tried to help me both physically and mentally during my injury. " PR
"I was taken promptly when I arrived for my appt. Laurie explained exercises and my condition with a lot of patience. I knew she thought of my therapy even when she was on vacation. She was very positive and encouraging. I appreciated her going to Curves with me to show me how to better use their equipment for my benefit. I do the exercises faithfully 2x's a day. It especially helped me to be more comfortable on my vacation." TK
"My PT explained my problem, showing me exercises to correct my problem, holding me accountable for exercises. Healing the pain in my side after 6 years this was all remarkable!!!" Karen C.
"Laurie VanCott was very professional, very knowledgable and helped me figure out how to "fix" my pelvic floor weakness, cant think of a thing you could have done better. A very well run businness." Mary P
"Early AM appointments helped with my work schedule. Pete was great to work with. He was good about seeing that I regained the full use of my knee and showing me how I could continue to stay healthy through a range of various exercises. I enjoyed working with Pete. Thanks" PR
"I worked with Laurie VanCott and Laura Pederson, they explained my problems very well. Laurie demonstrated the exercises and held me accountable for my exercises. They listened to me describe a pain in my side that I had for 6 years. Laurie and Laura both worked to resolve this pain and now I'm pain free." LH
1/4/11 Satisfaction Survey:
Your Therapist's Name? Laurel
What percent improvement did you experience with treatment? 76-100%
How soon were you able to make your first appointment? Within 1 wk
The courtesy you experienced with our front office staff was? Very good
Ease of scheduling? Very Good
The courtesy of our clinical staff was? Very good
Explanation of your problem and how your therapist planned to help you? Very Good
Respect for my confidentiality/privacy? Very Good
Cleanliness? Very good
Overall Quality of Care and Service? Very Good
What did we do well with your care? Cured a problem-3 doctors couldn't diagnose! Cured it in 2 weeks. You also set my appt, while I worked on getting my script from my doctor. very nice.
What could we have done better? A couple times I waited 10 mins for my appt, but really had excellent care & plenty of time. I can't think of anything else. Continue to keep Ms. Laurel Roof! Info on scar tissue for us older people with injuries would be so helpful for your newsletter. Learned a lot from my therapist.
Would you use us again? Yes
Would you recommend us to a friend? Yes
"As a 44 year old woman with partial paralysis since 1993, I have needed on-going PT due to multiple surgeries and chronic nerve and back pain. HRPT has been, and continues to be, an integral part of my self-selected pain management team. When my back muscles have gone into spasm, their many skills with manual therapy and massage have taken me from an immobile person to a mobile one in a a timely manner. Thanks!"
Robin Cunningham
"Hood River Physical Therapy has helped me recover from my lower back injury a great deal. I have learned how to use my stomach muscles to control my bending, twisting, and lifting. The staff at HRPT is very well trained. They are also very polite from the moment you walk in the door until the moment you walk out. Thanks to Hood River PT, my pain level has significantly decreased and I also notice that my posture is much better!"
Josh Lane
"During the last month of my pregnancy, I was bothered constantly by sharp pain in my hip that affected my every step and move. After three visits to Hood River Physical Therapy and regular stretching at home, my pain was gone, which was an enormous help during the labor and delivery of our healthy baby boy. I am so thankful to the staff of Hood River Physical Therapy for their effective approach, administered with a personal, caring touch. I would recommend their services to anyone, especially other pregnant women."
Sarah Kellems
"I just wanted to thank you all for the time you took to help me heal after a horrific accident. Every time I came in for an appointment, I felt like you each took great care of me, making me feel like the only one in the office, although I knew that you were all busy. I know that all of your extra time and talent helped me heal in a deep and lasting way. Thank you for all your help! I will be happy to recommend you to all that need physical therapy in the Gorge!"
Karen Green
My name is Rick Hoff, from Calgary Alberta. I was in Hood River on a windsurfing vacation this summer, and I had my annual back spasm on a Sunday after two of the windiest weeks I can remember. I was able to get into your clinic within two days, and saw Steve Ridgeway. Considering I spent one day nearly incapacitated, I was quite concerned about the 13 hour drive home, but Steve had me feeling dramatically better after one treatment, and the second one put me back on the road to recovery. I could not have asked for better care. It would have been great to get in first thing Monday morning, but I certainly did not expect it. I'll be back next summer for 8 or 9 weeks, and while I hope I don't require your services again, I would not hesitate to call if required or to recommend you to anyone else."
Rick Hoff
"To all the staff at Hood River Physical Therapy, thanks so much for helping me with the foot injury that I had last winter and spring. Everyone, in particular, Steve & Krissy, contributed to my good experience there and my ultimate real healing. It has now been three months and I am pain/injury-free. I am back to all my regular activities at the sports club and at work, and riding a bike at home a lot, too. The careful treatments and insightful advice that I received during treatments and insightful advice that I receivee during the 8 weeks I came there continue to pay off. I really hated to have to leave as I came to look forward to my visits there! I guess everyone is in need of focused attention, whatever his or her ailment, and you at HR Physical Therapy are so good at giving that.
So thank you very much."
Elena Smith
